The first step to shopping in the U.S., whether by catalog or Internet, is to open your own personal SkyBOX address in Miami which you will need due to the fact that the majority of merchants do not deliver outside the country.

Buy what you want

Select the store in the U.S. where you want to shop, choose your products, add them to the "shopping bag" and proceed to check-out.

Ship to your SkyBOX address

On "Shipping Details" select one of the delivery options to your SkyBOX address in Miami, depending on your time and cost needs. When asked for your address (shipping address) in the U.S., give them your personal SkyBOX address in Miami, including your Suite number (yours exclusively) which we assigned to you at the moment you registered.

It’s real easy, just as if you lived there! Example:

Name: John
Last name: Smith
Address 1: 1900 N.W. 97th Avenue
Address 2: Suite # 123-4567
City: Doral
State: Florida
Zip code: 33172
Telephone: (786) 265-4880

Billing Address

As part of your order, the store will ask you to provide the address associated to your credit card (billing address) which is usually your home address and telephone number, in your country. As a security measure, the store will verify this information with the bank that issued your credit card. SkyBOX advises that you ask your bank to add your SkyBOX address and suite number in Miami as an alternate address. Doing so, will make shopping in the U.S. much more convenient.

Payment

Indicate the method of payment you’ll be using for your purchase. Next, you should create a secure security code to use in order to access personal information on the account of the store in which you are shopping. Verify that the U.S. store site has a padlock safety icon, indicating that it’s a safe and secure site for entering your credit card number.

Confirmation of Purchase

Once you are done shopping, you will receive a purchase confirmation with your order number, item or items purchased, prices and shipping charges to your SkyBOX address in Miami. Keep this Purchase Confirmation as a receipt for payment or invoice.

Invoice

Immediately afterwards, you will receive a confirmation email from the merchant at the email address you provided when you registered at the store with all the specifications of your purchase. Keep this email as a receipt for payment or invoice, as well.

Tracking

When the store ships your order you’ll receive another message confirming, and sometimes attaching the number for tracking it (Tracking number) that the postal service has assigned your package for the journey to your personal SkyBOX address in Miami.

You receive your purchase at SkyBOX.

You can track your shipments to your country with a SkyBOX tracking number. Each package received at SkyBOX in Miami will be assigned a tracking number which we will provide you, via email, upon receipt of the package. You can also track your purchases by entering My SkyBOX and selecting Track Packages or Track Documents. This tool allows you to track your purchases from the time SkyBOX receives your packages, dispatches the shipment internationally, clears customs and is eventually delivered to your home or office.

NEW VIDEO TRACKING: You can see how we process your order, when it arrives, and how we verify its content. In each tracking guide you’ll find a camera icon that will take you to a streaming video. Plus you’ll find a “DOC” icon, so you can see the documents that came with your package.

SkyBOX will keep you informed on the status of your shipment by email.

We are available at any time to answer any questions or concerns regarding your SkyBOX shipments.

What is SkyBOX?

The majority of stores in the U.S. only ship to addresses within the continental United States. By having a personal address in the U.S. you’ll have the ability not only to buy the best available products but to subscribe to magazines and catalogs as well as access to special offers and promotions valid only in the U.S. SkyBOX will assign you a personal address in Miami, Florida to use as your U.S. shipping address in which to receive your packages and documents with delivery to your home or office, free of complications.

Once you have registered, your address will be as follows:
(Your name)
1900 N.W 97th Avenue
Suite # (your SkyBOX number)
Doral, Florida 33172
United States
Upon receipt of packages at your SkyBOX address, SkyBOX will take care of its reception, international transportation, customs clearance and delivery to your home or office.

How does SkyBOX work?

To benefit from all SkyBOX has to offer, you must first complete a brief registration form.

After you’ve registered, you’ll immediately receive your own personal suite number to use when shopping online, via catalog or telephone at your favorite U.S. stores or when receiving documents. All packages and documents that arrive at your SkyBOX address in Miami will then be delivered directly to your home or office.

In order to receive all your packages quickly and safely at your SkyBOX address in Miami, we suggest that you always use a reliable delivery service such as DHL, UPS, FEDEX, Airborne Express, etc. and USPS (US Postal Service) all which utilize online tracking mechanisms and require Proof of Delivery (P.O.D.).

When a package or document arrives for you in Miami, SkyBOX will proceed to dispatch, clear customs and deliver the package or document directly to your home or office. For this service, SkyBOX will charge the credit card account on file for shipping & handling and once your package arrives in your country, you will be billed the corresponding customs-related charges. For information on rates, please use our Calculator.

How long will it take to deliver my packages?

Lead time from the arrival of your package at your SkyBOX address to the final customer delivery (including receipt in Miami, shipment to your country, customs clearance and delivery to final destination).

The shipment lead times are:

• Lead time for Reception and assignment to the suite: 1-2 working days
• Lead time for Revision, handling and shipping: 1-2 working days
• Lead time for Distribution: 1-2 working days (major cities and no customs clearance)
• Lead time for customs clearance: 1or more working days (depending on the country and product type)
  In 90% of the shipments, the total transit time is within 4-7 working days (customs clearance not included).
  In 93% of the shipments, the total transit time falls within the expected lead time provided:
• The suite number and customer name are correct.
• The package has a corresponding invoice.
• The shipment is not restricted (depending on the country) or does not require additional customs clearance procedures.
• There is no problem billing the credit card.

Can I track my packages?

Yes, you can do this by entering your airway bill number in the corresponding field located on the home page. Please note you will only be able to track a package that has already arrived at your SkyBOX address. If you think a shipment is delayed, please contact the merchant directly to find out the exact location of the package.

NEW VIDEO TRACKING: you can see how we process your order when it arrives and how we verify its content. In each tracking guide you’ll find a camera icon that will take you to a streaming video. Plus you’ll find a “DOC” icon, so you can see the documents that came with your package.

How will I know when a package has arrived at my SkyBOX address?

As soon as a package arrives in Miami, you’ll receive an email notification from SkyBOX.

Can others use my SkyBOX address in Miami?

Yes, you can register a maximum of 3 persons to receive packages and publications at your personal SkyBOX address.

If I have a question, who do I contact?

We are always available to assist you in the event that you have any questions or disputes related to your SkyBOX. We offer several options depending on the type of assistance you require. Click on “Contact Us” and one of our representatives will reply within 48 hours. Due to the nature of some inquiries, it may take up to 30 days to obtain a resolution, especially in cases where information may be required from third parties such as airlines, customs, etc.

Can the SkyBOX service be used by companies?

Yes.

What will be my SkyBOX address in the U.S.?

Once you’ve registered with SkyBOX, your address in Miami will be as follows:

John Smith
1900 N.W. 97th Avenue
Suite # 123-45678
Doral, Florida 33172
United States

How do I register with SkyBOX?

Registering is easy. Just complete the registration form.

What personal information is needed for me to register?

The registration page requires the following personal information:

• E-mail
• Password
• Name and Last Name
• Delivery Address
• Telephone
• Identification Number RUT, DNI, Passport
• Date of Birth & Gender
• Credit Card information

It is safe to enter my Credit Card information online?

Yes, you can enter your credit card information via our secure server. All information and transactions are protected by Verisign.

What are the SkyBOX rates?

Please use our Calculator for more information regarding pricing for rates to your country.

Are there package weight, volume and value limitations?

Use our Calculator for information concerning restrictions and limitations for your country.

Are they any item restrictions?

Yes. Depending on the country, certain items are either prohibited or restricted from entering. For detailed information on restricted items, consult your local customs office.

Some of the most common restricted items are:

• Perishables: require permission from Health Department of destination country.
• Pharmaceuticals and chemicals: require a doctors prescription
• Perfumes & some cosmetics: dangerous goods additional charge of $196 applies
• All kinds of Liquids: dangerous goods additional charge of $196 applies
• Machinery and parts containing liquids: dangerous goods additional charge of $196 applies
• Weapons: restricted and/or prohibited
• Explosives & Flammables: restricted and/or prohibited
• Pornographic materials: restricted and/or prohibited.
• Items valued at $2,000 or more: Exceptions additional charge

If you have any question regarding a particular item that you’d like to purchase in the U.S. and receive in your country, consult your local customs office.

	Brazil	Chile	Argentina	Colombia	Ecuador	*** México	Costa Rica	Perú	Venezuela
Electronics & Computers
Movies, Music & Videogames
Sporting Goods								**
Toys & Babies products
Apparel, Shoes, Jewelry					*
Health and Beauty (no include perfume and liquids)
Tools, Vehicle and Industrial (without liquids)
Food
Drugs and chemicals
Perfumes
Liquids (liquids considered DG may also pay an additional fee $186)
Machinery and parts that contain liquids

Legend

No restrictions & prohibitions apply to this category.

Restricted Items, for further information please contact customer service.

Prohibited Items.

* Ecuador: Forbidden send Gold and Silver Jewelry.

** Perú: Forbidden send inflatables pools.

*** México: All products manufactured in China have restricted their entry to Mexico. Extra charges ranging from 70% to 150% of the value of products can be applied once the product enters Mexico.

What’s the difference between physical and dimensional weight?

Physical weight is the scaled weight of a package. Dimensional weight is related to the package’s measurements and the space it occupies upon being transported. Airlines take into consideration the greater value between physical and dimensional weight when applying rates. Because of this SkyBOX applies the same rule to large packages. The following formula is used:

Length x Width X Height (in centimeters) / 6000

For your convenience, SkyBOX only applies this rule to packages with measurements equal to or greater than 25 centimeters on either of its sides.

When is dimensional weight applied?

In the case of packages whose any sides measure more than 25 centimeters, the greater the amount between the physical weight and dimensional weight will be considered.

Are my shipments insured?

Yes, all shipments are insured. However, please note that items under $10 are exempt from insurance coverage. Items will be insured up to a maximum of US $1,000 of the value of the item, with the exception of jewelry and precious gems, which we will only insure up to US $500.

What are the customs charges?

Use our Calculator for more information on custom’s allowances in your country. For additional information, contact your local customs office.

Do all shipments pay customs charges?

Use our Calculator for information concerning customs charges for your country. For additional information, contact your local customs office.

How do I log in to My SkyBOX?

You must enter a correct User Name and valid password.

What do I do if I forget my password?

Go to My SkyBOX, enter your email, click on Forgot my Password and we’ll send you a temporary password. Log in to My SkyBOX with the temporary password and change it immediately to one that is easy for your remember.

Can I change my password?

Yes. To change your password, please log in to My SkyBOX.

What happens if I forget my User Name?

Simply click on Forgot my email to obtain your user name.

Can I change my Credit Card?

Yes. Log in to My SkyBOX, go to Personal Info and click on Update Credit Card and change your information.

What do I do if I forget my SkyBOX suite number?

Simply log in to My SkyBOX and you will see your suite number.

Can I change my country of the delivery address?

Yes. You can update your delivery address in My SkyBOX. Any package received before the address change will be delivered to the existing address on your account.

What do I do if I want to stop receiving junk-mail?

One of the benefits of having an address in the U.S. is that from time to time you will receive correspondence and special offers from stores and companies typically received by residents of the U.S. Because we understand that you may not be interested in receiving this type of non-solicited mail we offer you the option to request whether you would like or not like to receive this type of correspondence.